Fee Changes
August 19th, 2009I have made a couple of changes to my fee structure to improve the service I offer.
1. All laptops will now be opened, checked, and have a hardware profile run on them before they are shipped to make sure that they match what you ordered. I have had to introduce this policy because some suppliers have been shipping laptops where the internal specifications don’t match what is on the box or what was actually ordered. While this change will mean that no more wrong or DOA laptops will be shipped, it does take up quite a bit more of my agent’s time. Because of this he is charging me an extra US$8.00 to do this testing and which I will be passing on to you.
2. I have also had quite a spike in orders that are paid for and later cancelled. Until now I have been happy to provide a full refund, but these orders are now taking up too much time. To try to cut down on these cancelled ordered, I have introduced a new processing fee of A$5.00 for cancelled and refunded orders. I will wave this fee if you place a new order within a week. This fee only applied to orders that have been paid for – quotes are still free.
Carolina