My US partners and I have reluctantly decided to suspend the economy + tracking shipping option. The tracking is just too unreliable for it to be a viable option for shipping items that need tracking. We still offer economy shipping (first class mail) for customers where the shipping cost is the most important criteria and express (UPS courier) for those customers who need tracking and speed.
September 2015 Archive
Some good news. The UPS fuel surcharge has fallen to 3.75% from 4.75%. Now only if we could do something about getting the A$ higher.