My USA partner and I have decided to stop taking order for refurbished computers (laptops in particular) from Dell and HP. This is because of three major reasons:
- It is really difficult to actually place orders for refurbished laptops or other computers. The stock tend to only last minutes to hours and so by the time your payment clears the computer has gone.
- They take forever to ship and the tracking details provided by HP in particular are useless.
- 60% of the computers actually ordered and shipped have turned out to be the wrong model. We think HP and Dell aren’t able to identify what refurbished laptops they actually have in stock, or their shipping staff can’t tell one laptop from another, but the end result is the wrong model ends up getting delivered. This is then a nightmare to sort out.
I know that some people will be disappointed by this, but we can’t keep dealing with these orders and until such time as HP and Dell sort out their problems we won’t be taking any more orders for refurbished laptops or other computers from these two companies. I would not turn down your business unless I knew I was saving you from a terrible fate.