Price USA | Service Fees

What are our fees?

Service Fee

Our service fee is 5% of the order price.All other charges are at cost.

Our service fee is calculated by adding the Purchase Price + Shipping Insurance + USA shipping + Shipping to Australia + Return Insurance. The US$ total is converted to A$ at the current spot exchange rate - 2.5 cents. For direct debit payments you are charged 5% of this value. Our minimum order fee is A$10.

For credit card or paypal payments (only available for orders under $2000) our service fee is 10% with a minimum fee of A$15. This higher fee is due to the extra charges and risks we face with these payment methods.

Shipping

0%. My USA agent charges the United States Postal Service (USPS) at cost rate with no additional charges for packing or handling. This is the cheapest way to ship goods from the USA and is much cheaper the using courier companies like FedEx, DHL or UPS.

For oversized items (ie items to large to ship via USPS) my agent ships using UPS at a reasonable rate (50% off the standard UPS rate).

Shipping Insurance

There are two rate, 0.75% of the item price for Express or Priority Mail and 2.5% for First Class Mail. This insurance covers replacement of an order if it is lost during shipping to Australia.

Return Insurance (optional)

20% of the shipping charges. An optional insurance that covers the shipping costs involved in returning an item for a warranty replacement or repair. It covers the shipping charges from Australia to the USA, any shipping charge within the USA, and return shipping to Australia. This optional insurance also covers damage to the item during shipping. Return insurance must be purchased at time of item purchase and can not be purchased after delivery.

Exchange Rate

2.5 cents less than the current spot rate. This is the same (or less) than what your bank will charge you on foreign credit card purchases. The exchange rate is updated every four hours and is shown in the Price Estimator on the order page.

Mail-in Rebates

We refund 100% of the rebate amount plus our service fee on the rebate amount minus A$10 for processing the rebate. Rebate payments typically take 8 to 10 weeks to be processed.