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Quick Answers

What fees do you charge for ordering from the USA?

5% of the total order price with a A$10 minimum. Please see the fees page for more information.

How do I place an order?

Fill in our order form and tell us what you want to buy, or click on a quick buy button. We do the rest.

I don't live in Australia. Can I use your service?

Yes. Just fill in my order form and you will be sent a quote in US$ whcih can be paid by paypal, credit card or wire transfer. The service fee for non-Australian orders is 8%. Please see the fees page for more information.

What is your test address and credit card number?

Jo Smith
8030 W Bowles Ave
Littleton, CO, 80123
phone. 303 123 1234
email. spam@spamme.com

Test Visa Card: 4111 1111 1111 1111, Expiry 10/10, CVC 789

How long will it take for my order to arrive?

10 to 21 days depending on your chosen shipping option.

Can I order from eBay?

Yes. Please see how eBay purchases work for more information.

How can I contact you?

You can email us at

Ordering Questions

How do I place an order?

How do I order multiple items at once?

What is Quick Buy?

What will my order cost?

What USA shops charge state sales tax?

How can I work out what the USA shipping and sales tax will be?

What is your fee?

Can I claim USA only mail-in rebates?

Can I use a coupon code with my order?

Can you suggest where to order an item from?

What should I do if I don't know all the details of my order?

How do I find the best place to buy my item?

Is my order insured?

How can I track my order?

Can you combine my orders so that I pay only one shipping fee?

What can't I order?

My order arrived, but it is not what I ordered?

Why was my order opened?

Some of my items have gone out of stock since I placed my order. What happens now?

Why am I not given the original invoice from the store?

Can I order a 3G iPhone from the USA?

Shipping Questions

What shipping method should I use?

I don't know how much my item weighs? What should I do?

What happens if my item weights more or less than estimated?

What is return insurance?

Does delivery insurance cover replacement of items that arrive not working?

What are the shipping size limits?

My item is larger than the USPS 79" size limit. How can I ship it?

What are lbs and inches?

How long will it take for my order to arrive?

How long do each of the different shipping options take?

My order hasn't arrive yet. What should I do?

What happens if my goods arrive damaged or not working?

Can I have my goods shipped to a different address?

Can you change the declared value of my order?

Payment Questions

How do I pay for my order?

Will I be charged extra fees?

Do I get a tax invoice?

Do you accept credits cards?

Can I use Paypal to pay for my order?

Will I be charged GST?

I have one day special that I want to order. How can I pay you quickly?

General Questions

How can I contact you?

Doesn't the USA use a different power voltage to Australia?

How long have you been in business?

Can I trust you?

What should I do if I need to return my order?

What happens if I need an item repaired under warranty?