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Quick Answers

What fees do you charge for ordering from the USA?

Nothing. Please see the costs page for more information.

How do I place an order?

Fill in the standard order form or the simple order form and tell us what you want to buy, or click on a quick quote button. We do the rest.

I don't live in Australia. Can I use your service?

Yes. Just fill in the order form with your address.

What is the test address and credit card number?

1850 NE 92nd Ave
Portland OR 97220
email. spamme@example.com
ph. 541-870-1500

Test Visa Card: 4111 1111 1111 1111, Expiry 10/12, CVC 789

This is not where any of my USA partners live so don't ship items to this address!

How long will it take for my order to arrive?

10 to 28 days depending on your chosen shipping option.

Can I order from eBay?

Yes. Please see how eBay purchases work for more information.

How do I order NikeID Shoes?

See this post on how to order nikeid shoes on my Fashion FAQ page.

How can I contact you?

You can email me at

Ordering Questions

How do I place an order?

If I put in an order am I committed to paying?

How do I order multiple items at once?

Can I cancel an order once I have paid?

What are Quick Quotes?

What will my order cost?

What are Fixed Price Quotes?

What USA shops charge state sales tax?

How can I work out what the USA shipping will be?

What is your fee?

Can I claim USA only mail-in rebates?

Can I use a coupon code with my order?

Can you suggest where to order an item from?

What should I do if I don't know all the details of my order?

How do I find the best place to buy my item?

Is my order insured?

How can I track my order?

Can you combine my orders so that I pay only one shipping fee?

What can't I order?

My order arrived, but it is not what I ordered?

Why was my order opened?

Some of my items have gone out of stock since I placed my order. What happens now?

Why am I not given the original invoice from the store?

Can I order a 3G iPhone from the USA?

Shipping Questions

What shipping method should I use?

I don't know how much my item weighs? What should I do?

What happens if my item weights more or less than estimated?

What is return protection?

Does delivery protection cover replacement of items that arrive not working?

What are the shipping size limits?

My item is larger than the USPS 79" size limit. How can I ship it?

What are lbs and inches?

How long will it take for my order to arrive?

How long do each of the different shipping options take?

My order hasn't arrive yet. What should I do?

What happens if my goods arrive damaged or not working?

Can I have my goods shipped to a different address?

Can you change the declared value of my order?

Payment Questions

How do I pay for my order?

Do I get a tax invoice?

Do you accept credits cards?

Can I use Paypal to pay for my order?

Will I be charged GST?

I have one day special that I want to order. How can I pay quickly?

FASHION QUESTions

Can I order shoes from the USA?

How much do shoes weigh?

What are good shops to buy clothes from?

Can I buy jewelry from the USA?

How much will my clothes order cost to ship?

How do I order NikeID Shoes?

How to order from Coach?

General Questions

How can I contact you?

Doesn't the USA use a different power voltage to Australia?

How long have you been in business?

Can I trust you?

What should I do if I need to return my order?

What happens if I need an item repaired under warranty?