Price USA | Learn More | General

General Questions

How can I contact you?

The best way is by emailing me at . I can also be contacted by phone or mail although I prefer email as this way I have a written record of your questions. Please only call during business hours (9am to 5pm).

Doesn't the USA use a different power voltage to Australia?

Yes. Australia uses 240V while the USA uses 110 - 120V. Many electrical items are dual voltage these days (ie 120/240V) so all you need to do is replace the power plug or use an adaptor. Others are 110V only and so you will need to buy a "step-down" transformer. If you want to buy an item that is 110V only please as step-down transforms from the USA can be shipped with your order that are significantly cheaper than what you can buy here in Australia.

How long have you been in business?

I started Price USA in August 2007. Since then I have had over 12,000 orders and more than 6000 customers. Please see the links on my about us page for opinions on my service.

Can I trust you?

I hope so. Ordering anything over the internet does involve some risk, but I aim to make the process as safe for you as I can. When you order through my service you are dealing with someone based in Australia. This allows you to resolve any problems easily. If you deal directly with an USA company (or with someone off eBay) there is very little you can do if your goods don't arrive. If there are any problems with your order not arriving then my USA agent or I will sort it out for you.

If you would like to get an independent review on Price USA then you may want to check out the thread on whirlpool.net - Is priceusa.com.au safe? I have also put a number of links to other forum threads on my about us page.

What should I do if I need to return my order?

Please contact me and I will tell you what you need to do. Please don't ship the goods back to my USA agent or the original company without first.

What happens if I need to get an item repaired under warranty?

This depends on what item you ordered. Some companies provide worldwide warranties on their products, while others will only repair an item in the country of origin. Please contact the manufacturer of your item first. If they will not repair or replace the item here in Australia then please to find out how the item should be shipped back to the USA.

If you purchased return insurance we cover the shipping costs involved in repairing an item under warranty. If you didn't purchase return insurance you are responsible for all the shipping costs involved in shipping the item to and from the USA for repair.